At QualityLiving Communities, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information, particularly in relation to our communications with you, including SMS/text messages.

1. Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Name, phone number, email address, and mailing address

  • Service Information: Preferences, service requests, or resident details

  • Payment Information: Credit card or other billing details (when applicable)

2. How We Collect Your Information

We collect information in the following ways:

  • Through forms on our website or resident portal

  • When you communicate with us by phone, email, or text

  • In-person interactions (e.g., at leasing offices or property tours)

  • As part of lease or service agreements

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

  • To provide services at your residence or property

  • To schedule, confirm, or manage appointments or service requests

  • To send important updates, alerts, or maintenance notices

  • To process payments and manage billing

We do not share or sell customer information for marketing or promotional purposes.

4. How We Share Your Information

We may share your information with trusted service providers to support essential business operations (e.g., payment processors, maintenance vendors, or property managers).

Important:

  • Customer information is never shared with third parties or affiliates for marketing or promotional purposes.

  • All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared with anyone for any purpose.

5. Your Communication Preferences

You can opt out of text message communications from us at any time by replying with:

  • STOP

  • UNSUBSCRIBE

  • QUIT

To opt out of emails, use the “Unsubscribe” link included in the footer of our emails.

6. Accessing or Updating Your Information

If you would like to request access to, correction of, or deletion of your personal information, please contact us:

  • Email: office@qualitylivingcommunities.ca

  • Phone: (403) 536-9187

  • Mailing Address: 1001-888 3rd Street Calgary, AB T2P 5C5

7. Policy Updates

We may update this Privacy Policy from time to time. Changes will be posted on our website with an updated effective date. We encourage you to review it periodically.

8. Contact Us

For questions or concerns about this Privacy Policy, contact us at:

QualityLiving Communities
Email: office@qualitylivingcommunities.ca
Phone: (403) 536-9187